Welcome to AGI North America,Inc., an AGI Group company!

These terms and conditions outline the rules and regulations for the use of  AGI North America, Inc. , an AGI Group company’s Website. AGI North America, Inc, an AGI Group company is located at: 1149 SE BLVD Vineland, New Jersey 08360 United States By accessing this website we assume you accept these terms and conditions in full. Do not continue to use AGI North America, Inc., an AGI Group company’s website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the United States. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


All content appearing on this Web site is the property of AGI North America, Inc, an AGI Group company. All rights reserved. As a user, you are authorized only to view, copy, print and distribute documents on this Website so long as the document is used for informational purposes only.
This site is owned and run by AGI North America, Inc, an AGI Group company. All materials presented on this site, including text, design, audio, video clips and graphic images are the sole property of AGI North America, Inc.

No materials from this site may be copied, reproduced, republished, transmitted or posted without prior written permission from AGI North America, Inc.. Any unauthorized use of the materials presented on this site may violate copyright, trademark and other applicable laws, and may result in criminal or civil penalties.

Shipping & Delivery

COVID-19 SHIPMENT TERMS, effective 4.28.20

Due to the COVID-19 pandemic, freight companies are suspending signatures confirming delivery. To ensure receipt of product, customers will be given the option to have their orders delivered to the nearest carrier distribution center for pick up, or Cascade can ship to the delivery address WITH NO DELIVERY SIGNATURE REQUIRED. If a customer selects delivery to their location without signature, Cascade will still provide tracking as proof of delivery but will not be held liable to items reported as lost, stolen or not delivered.

Order Inspection

Beginning from the date of delivery, you will have 10 calendar days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise, AGI North America, Inc. will not be held responsible. If anything is missing, please call us at 800-755-2924.

Damaged Shipments

If your shipment is clearly damaged during transit, refuse the package and have the driver document any and all damage to the package. AGI North America, Inc. cannot take responsibility for obviously damaged shipments that are accepted and signed for. For damaged, rejected shipments, AGI North America, Inc. will file a claim with the carrier and ship a replacement once the damage inspection is complete. If there has been damage to your shipment that is not evident on the outside of the packaging, please contact us within 10 days of the arrival of your shipment for instructions. Please be prepared to provide photos of the inside and outside of the packaging and damaged items. To ensure prompt resolution, please keep the box, all packing materials and the damaged items for inspection by the carrier.

Order Processing and Transit Time

In most circumstances, AGI North America, Inc. will ship packages within 1-2 business days after your order is received and the payment has been cleared. Orders including freight shipments that are placed before 11:00am EST will be shipped the next business day.

Delivery Address

AGI North America, Inc. reserves the right to request written documentation confirming shipping address and to charge additional delivery costs for freight shipments to residential addresses or where liftgate delivery is required. Customers will be advised if additional delivery costs are required.

International Shipments

AGI North America, Inc. will ship internationally. Shipping rates and fees may vary depending on the location and required delivery time. Please contact us at 800-755-2924 or [email protected] to receive an estimate for shipping cost and delivery time. Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges along with broker fees are always the recipient’s responsibility.

Sales Tax

AGI North America, Inc. collects sales tax as per required by each individual state regulations.


Our products are warranted to be free from defects in materials or workmanship for one year from the date of purchase (original invoice date). Within this period, AGI North America, Inc. will, at its sole options, replace any components that fail in normal use. Such replacement will be made at no charge to the customer for parts or shipping.
Note: This warranty does not cover failures due to abuse, misuse, accident, unauthorized alteration or repairs or consumable products such as (but not limited to) gaskets, grinding media, quartz and alumina tubes, crucibles, heating elements, and thermocouples.

Return Policy

By placing an order with AGI North America, Inc. either online or via phone, you indicate that you have read and agree to the following return policies. Note: Returns must meet ALL criteria.

We do not accept returns for customized items. AGI North America, Inc. in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Starting from the date of delivery, you will have 10 calendar days to open and inspect all crates/boxes. Any missing pieces or damaged must be reported during this time period, otherwise AGI North America, Inc. will not be held responsible. If anything is missing, please immediately call us at 800-755-2924.

You have 30 calendar days from the date your shipment was delivered to get a valid return merchandise authorization (RMA) number and return the goods to the possession of AGI North America, Inc.. If the item is returned during this timeframe, we will exchange it or offer a refund based upon the original payment method. For products verified to be defective, AGI North America, Inc. will supply a prepaid shipping label along with an RMA number.

Products should be returned unused and in the original condition they were received. This includes all accessories, manuals, manufacturer’s crate/boxes, packing materials, etc. Returns received that have been used or with missing components or modifications will be refused and returned to you at your cost and without credit approval. You will be responsible to ensure adequate packaging on all return shipments. If the shipment is damaged in transit to AGI North America, Inc., you will be responsible for the loss of any non-defective items.

For non-defective products, a 15% restocking fee will apply and you will be responsible for the cost of the initial shipment and return shipment. For products verified to be defective, AGI North America, Inc. will be responsible for your return shipment and the shipment of replacement items.

For more information or to make a return, please e-mail [email protected] or call 800-755-2924.



Unless otherwise stated, HS Martin, an AGI Group company and/or its licensors own the intellectual property rights for all material on HS Martin, an AGI Group company All intellectual property rights are reserved. You may view and/or print pages from https://hsmartin.com for your own personal use subject to restrictions set in these terms and conditions. You must not:

  • Republish material from https://hsmartin.com
  • Sell, rent or sub-license material from https://hsmartin.com
  • Reproduce, duplicate or copy material from https://hsmartin.com
  • Redistribute content from AGI North America, Inc., an AGI Group company (unless content is specifically made for redistribution).

User Comments

This Agreement shall begin on the date hereof. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. AGi North America, Inc., an AGI Group company does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of AGI North America, Inc., an AGI Group company, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws AGI North America, Inc., an AGI Group company shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. AGI North America, Inc., an AGI Group company reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions. You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy.
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  • You hereby grant to HS Martin, an AGI Group company a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. We may consider and approve in our sole discretion other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
  • com community sites;
  • associations or other groups representing charities, including charity giving sites, online directory distributors;
  • internet portals;
  • accounting, law and consulting firms whose primary clients are businesses; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of HS Martin, an AGI Group company; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site. If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected] Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of HS Martin’ logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
AGI North America, Inc. , an AGI Group company.
1149 SE BLVD
Vineland, NJ 08360
United States
800-755-2924 or [email protected]